Shipping Methods

We offer three shipping methods—Standard, Next Day Air and Second Day Air. Items will always be shipped by UPS.

Standard Delivery

Orders are usually processed and shipped within 3 business days (business days include Monday through Friday, excluding holidays). In some cases, merchandise may be shipped early, but other times it may be shipped later than anticipated, depending on the size of your order. Once the item is shipped, it should arrive within 4—7 business days. You will receive a confirmation email when your item has shipped with the tracking number.

Shipping Rates

Expedited Delivery

There are two options if you would like your items expedited to you. Next Day Air will arrive one night after the item is shipped. Second Day Air will take two days to arrive.

Shipping Times

The times listed below estimate the expected number of business days it will take for in-stock merchandise to be shipped. The table below is estimated shipping times. You will be notified when your order has shipped.

Gift Boxes

As of now we do not gift box.

Gift Messages

You can create a personalized gift message on the Shipping Information page during Checkout whether you have selected a gift box or not. Your message will be printed on the invoice and will be included with your shipment.

International Shipping

At this time we can only ship to Canada and the United States. Please look at our store locator to find a store near you. If you live in Canada, please call 888-851-7130 between 9am and 5:30pm Eastern Time Monday—Friday; or you can email customerservice@chilewich.com