Privacy & Terms

  • TERMS AND CONDITIONS

    Acceptance of Terms of Use

    Welcome to the Chilewich experience! This website, or any replacement site (collectively, the “Website”), is operated by Chilewich | Sultan LLC ("Chilewich") to provide you with information about our company, history, news and products, and the opportunity to purchase these products from our online retail store. Chilewich provides you with access to our Website subject to the following Terms and Conditions, which may be updated from time to time without prior notice to you.

    You can review the most current version of these Terms and Conditions at any time at: www.chilewich.com/store/service/terms. Please read these Terms and Conditions carefully. By accessing this Website, you agree that you have read and understand these Terms and Conditions and any posted updates and that you accept and agree to be bound by them. If you do not wish to be bound by these Terms and Conditions, please do not continue to use this Website.

    Registration

    You may browse the Website without registration, but you understand that some features of the Website may not be accessible to you unless you register. In registering for the Website, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the registration form (the “Registration Data”); (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete; and (c) certify that you are at least thirteen (13) years old. If you provide any information that is untrue, inaccurate, not current or incomplete, or if Chilewich has reasonable grounds to suspect this, Chilewich has the right to suspend or terminate your account and to refuse any further use of the Website by you.

    Registration Account and Password

    You will receive a username and password as part of the registration process. You are responsible for maintaining the confidentiality of your password and account and all activities that occur in connection with these. You agree to immediately notify Chilewich of any actual or suspected unauthorized use of your password or account or any other breach of security.

    Protection of Privacy

    Information you give to Chilewich about yourself is subject to our Privacy Policy. We encourage you to read and understand our privacy practices before continuing.

    Products for Personal Use

    All products available on this Website, and any samples thereof, are for personal, non-commercial use only. You may not resell any of the products that you purchase or receive from us. We reserve the right, with or without notice, to cancel or reduce the quantity of product ordered, in our sole discretion, if we determine your order violates our Terms and Conditions. If you are a wholesaler or retailer interested in purchasing items in bulk, please contact our customer service department at 888-851-7130.

    Product Descriptions

    Chilewich attempts to be as accurate as possible when describing its products and when depicting these products on this Website. Product colors may look different depending on your computer settings.

    LIMITED PRODUCT WARRANTY

    SUBJECT TO THE DISCLAIMERS OF WARRANTIES SET FORTH BELOW, CHILEWICH WARRANTS ITS PRODUCTS FOR ONE (1) YEAR AFTER PURCHASE AGAINST MANUFACTURING DEFECTS THAT RESULT IN A DETERIORATION OF PRODUCT TEXTURE OR APPEARANCE. THIS WARRANTY DOES NOT COVER DETERIORATION FROM NORMAL WEAR AND TEAR OR YOUR FAILURE TO CARE FOR CHILEWICH PRODUCTS ACCORDING TO OUR CURRENT MAINTENANCE INSTRUCTIONS. OUR MAINTENANCE INSTRUCTIONS CAN BE FOUND ON OUR WEBSITE AT http://maintenance.chilewich.com.

    Disclaimers of Warranties

    TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WITH RESPECT TO THIS WEBSITE (INCLUDING BUT NOT LIMITED TO THE OPERATION OF THE SITE, OR THEINFORMATION, CONTENT, MATERIALS, PRODUCT DESCRIPTIONS, AND SERVICES DESCRIBED THROUGH THE SITE) AND THE PRODUCTS OFFERED FOR SALE ON IT, CHILEWICH MAKES NO REPRESENTATIONS OR WARRANTIES (APART FROM THOSE EXPLICITLY SET FORTH ABOVE) OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TOTHE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. IN NO EVENT WILL CHILEWICH BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM YOUR PURCHASE, EVEN IF CHILEWICH HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CHILEWICH’S ENTIRE LIABILITY FOR ANY PRODUCT SALE WILL NOT EXCEED THE TOTAL AMOUNT ACTUALLY RECEIVED BY CHILEWICH FROM SUCH SALE. NOTWITHSTANDING THE FOREGOING, THIS DISCLAIMER OF WARRANTY AND LIABILITY SHALL NOT APPLY TO DISCLAIM ANY WARRANTY OR LIABILITY THAT ARISES AS A RESULT OF OUR OWN GROSS NEGLIGENCE, FRAUD, WILLFUL INJURY, OR WILLFUL VIOLATION OF LAW, INCLUDING ANY VIOLATION OF THE NEW JERSEY PRODUCTS LIABILITY ACT, N.J.S.A. 2A:58C-1 et seq. AND THE NEW JERSEY CONSUMER FRAUD ACT, N.J.S.A. 56:8-1 ET SEQ.
    Chilewich's Intellectual Property Rights

    You acknowledge and agree that the Website and its contents, including, but not limited to, all photographs, information, data, text, product descriptions, software, music, sound, graphics, video, messages, tags and/or other materials (collectively, the "Content") are proprietary or confidential information that belongs exclusively to Chilewich and is protected by applicable copyright, trademark, trade secret, patent or other proprietary rights and laws. You are not authorized to reproduce, republish, distribute, transmit, modify, sell or otherwise use the Content, or to create derivative works based on the Content, in whole or in part, without Chilewich's express written authorization. Without limiting the foregoing, you are not authorized to use the Content in order to gain a competitive advantage, for marketing purposes (including third-party solicitations), to harass, abuse or harm others, or in a way that otherwise exceeds the scope of your authorized access to this Website. In addition, you are not authorized to use, access, search or obtain data from the Content of this Website by using any deep-link, framing, page scrape, robot, spider or other automatic device, program, algorithm or similar methodology. Chilewich grants you a personal, non-transferable and non-exclusive right and license to use the Content on a single computer for non-commercial purposes only and subject to all other Terms and Conditions herein. Any unauthorized use terminates the permission or license granted by Chilewich.

    The Chilewich and Chilewich | Sultan names and associated product names are trademarks or registered trademarks of Chilewich (the "Chilewich Marks"). You are not authorized to display or use in any manner any Chilewich Mark without our prior written consent.

    The product designs and product materials used for Chilewich's products are the exclusive property of Chilewich and are protected by applicable copyright and other proprietary rights and laws. You are not authorized to reproduce, sell or otherwise use these designs or materials, in whole or in part. Chilewich takes its intellectual property rights seriously and monitors for and vigorously pursues any infringers.

    Information Sent to Us

    We welcome and encourage your feedback, but please do not submit any proprietary or confidential information, suggestions or materials via email, our Website, or any other method. We will not compensate you for any submissions that we use. By submitting such materials, you grant Chilewich a perpetual, worldwide, irrevocable, royalty-free license to use those materials in any way Chilewich deems appropriate. You expressly agree that you will not submit any materials that you do not have the right to make available under any law or contractual or fiduciary relationships (such as inside information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements), and you will solely bear any liability related to your submission of such materials.

    INDEMNIFICATION

    UNLESS OTHERWISE PROHIBITED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY AND HOLD CHILEWICH AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND PARTNERS HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, ACTIONS, LIABILITIES, COSTS OR DAMAGES (INCLUDING REASONABLE ATTORNEYS’ FEES) ASSERTED BY ANY THIRD PARTY ARISING FROM OR RELATED TO YOUR MISUSE OF THIS WEBSITE OR YOU MISCONDUCT IN CONNECTION THEREWITH IN VIOLATION OF THESE TERMS AND CONDITIONS.

    Links to Other Sites

    Chilewich does not make representations or warranties about any website that you may be able to access through this Website. Chilewich does not endorse, monitor or assume any liability for the information provided or activities undertaken by any such website.

    Waiver

    Chilewich’s failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

    GOVERNING LAW

    UNLESS PROHIBITED BY LAW, THESE TERMS AND CONDITIONS AND THE RELATIONSHIP BETWEEN YOU AND CHILEWICH WILL BE GOVERNED BY THE LAWS OF THE STATE OF NEW YORK, WITHOUT REGARD TO ITS CONFLICT OF LAW PRINCIPLES.

    LIMITATIONS ON PERIOD TO BRING CLAIMS

    ANY CLAIMS RELATING TO THE USE OF THE WEBSITE OR PURCHASE OF ANY PRODUCTS OFFERED ON THIS SITE MUST BE BROUGHT IN ARBITRATION (AS SET FORTH BELOW) WITHIN ONE (1) YEAR FROM THE DATE THE CAUSE OF ACTION AROSE.

    ARBITRATION AND CLASS ACTION WAIVER

    ANY DISPUTE OR CLAIM RELATING IN ANY WAY TO THE TO YOUR USE OF THE WEBSITE OR PURCHASES OF ANY PRODUCTS MADE THROUGH THIS WEBSITE SHALL BE RESOLVED BY BINDING ARBITRATION RATHER THAN IN COURT. THERE IS NO JUDGE OR JURY IN

    ARBITRATION, AND COURT REVIEW OF AN ARBITRATION AWARD IS LIMITED. BY PATICIPATING IN ARBITRATION, YOU ALSO WAIVE YOUR RIGHT TO SUE OR TO GO TO COURT TO SECURE RELIEF.
    THE ARBITRATION WILL BE CONDUCTED IN NEW YORK, NEW YORK, AND BE ADMINISTERED BY THE AMERICAN

    ARBITRATION ASSOCIATION (AAA) UNDER ITS THEN-APPLICABLE RULES, INCLUDING (AS APPROPRIATE) ITS SUPPLEMENTARY PROCEDURES FOR CONSUMER-RELATED DISPUTES. THE AAA'S RULES ARE AVAILABLE AT http://www.adr.org/. PAYMENT OF ALL FILING, ADMINISTRATION AND

    ARBITRATOR FEES WILL BE GOVERNED BY THE AAA'S RULES. THE DECISION OF THE ARBITRATOR SHALL BE FINAL AND BINDING. JUDGMENT ON THE ARBITRAL AWARD MAY BE ENTERED IN ANY COURT OF COMPETENT JURISDICTION.

    TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS, AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION.

    IN THE EVENT THAT THIS ARBITRATION PROVISION IS DEEMED TO BE UNENFORCEABLE BY ANY COURT, ALL ACTIONS MUST BE BROUGHT IN THE COURTS LOCATED IN THE STATE OF NEW YORK, COUNTY OF NEW YORK.

    Our Address

    Chilewich | Sultan LLC
    44 East 32nd Street
    New York, NY 10016


  • PRIVACY POLICY

    Chilewich | Sultan LLC ("Chilewich") recognizes that your personal privacy is of the utmost importance to you. This policy lets you know how we collect and use your personal information, and how you can control its use. This policy describes the broadest potential use of personal information throughout the Chilewich website (the "Website") that is consistent with the terms of this policy. However, please note that we may make far less use of your personal information.

    Chilewich provides you with access to its Website subject to the following policy, which we may update from time to time with or without prior notice to you. You can review the most current version of this policy at any time at: www.chilewich.com/store/service/terms. Please read this policy carefully. By accessing this Website, you agree that you have read and understand the policy and any posted updates and that you accept and agree to be bound by them. If you do not wish to be bound by this policy, please do not continue to use this Website.

    1. Personal information that we collect. Chilewich collects personal information when you provide it to us, such as when you:

    a. Register an account on the site
    b. Place an order
    c. Join a mailing list
    d. Contact us

    Registration information. Registration helps us provide you with a quick and simple checkout experience and also makes you eligible for certain special promotions and other benefits, such as new product introductions and special events. When registering to be a member on the site, we require certain information in order to make your experience on our site the best it can be. When you create an account, the information we require is your full name and email address.

    Placing an order. You do not need to register in order to make a purchase on our Website and you can place your order as an unregistered Guest. As a Guest, some features of our Website may not be accessible to you and you will not receive our email alerts or paper mailings unless you request to join our mailing list. You will also not be eligible for the special promotions and other benefits reserved exclusively for Chilewich registered customers.

    When placing an order, whether as a registered customer or a Guest, we require certain information to process your order and for internal purposes, such as your full name, billing and shipping address and email address. We will also require credit card information. Note that Chilewich uses a third party to process credit card transactions. No credit card information is stored on our Website.

    Joining a mailing list. If you request to join our mailing list, we will take your name, email address and mailing address. Once we have collected this information, you will receive our email alerts, informing you of news and special offers. You can remove yourself from the email list at any point by emailing customerservice@chilewich.com or clicking “unsubscribe” from the emails sent to you. You may receive occasional paper mailings such as our product catalogs. If you would no longer like to receive these, please notify us by email by clicking here and we will remove you from our mailing list.

    Contacting us. If you contact us with a question or comment about our products or Website, we may require certain information so that we can help you, such as your name, email address or phone number.

    2. Non-personal information that we collect. In addition to the information specified above, we may collect information about your use of the Website through electronic communications protocols and cookies. As is true when you visit most websites, Chilewich may automatically receive information from you as part of the communication connection itself, which often consists of network routing information (where you came from), equipment information (browser type) and date and time. Chilewich may also use cookies, embedded URLs, embedded pixels and other similar technologies to capture additional information. In some cases, the information provided by these technologies may be re-associated with personal information by Chilewich.

    Cookies. Chilewich’s server may query your browser to see if there are “cookies” previously set by the Website. A cookie is a small piece of information sent by a web server to store on a web browser so that it can later be read back from that browser. Cookies on the Website may collect a unique identifier and user preferences. Chilewich also uses cookies to collect general usage and volume statistical information that does not include personally identifiable information. While we do not offer an opt-out for cookies, browsers provide you with information and control over cookies. You can set your browser to alert you when a cookie is being used, and accept or reject the cookie. You can also set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users can generally disable the cookie feature on their browser without affecting their ability to use the Website, except in some cases where cookies are used as an essential security feature necessary for transaction completion.

    Embedded pixels. Chilewich may also use embedded pixel technologies on selected pages for the purposes of identifying unique user visits to the Website, as opposed to aggregate hits, and to identify the pages viewed.

    3. How we use the information. We use the personal information we collect from you for the following purposes:

    a. To process your orders or to contact you concerning the status of an order
    b. To respond to questions you may have regarding your order, the products, or the Website
    c. To contact you via our email alerts with news and promotions
    d. To help create and personalize Website content, facilitate your use of the Website (for example, to facilitate navigation and the login process, avoid duplicate data entry, enhance security, keep track of shopping cart additions and preserve order information between sessions), improve Website quality, track marketing campaign responsiveness and evaluate page response rates.

    4. Our disclosure of your information. We employ other companies to perform functions on our company’s behalf. Examples of this include processing credit card payments, delivering packages, and sending emails. These outside companies only have access to personal information needed to perform their functions, but may not use it for other purposes.

    We have the right to disclose your information to a third party if we believe that the law or legal process requires it, to protect the rights and property of Chilewich, or as otherwise described in this privacy policy.

    Chilewich may share your personal information with an affiliated entity such as a licensee, and it may transfer your personal information to a successor entity as part of a restructuring, merger or sale of its business.

    5. Security

    The security of your personal information is very important to Chilewich. We have in place physical, administrative and technical safeguards designed to protect your personal information from unauthorized access. In addition, Chilewich uses standard security protocols and mechanisms for the exchange and transmission of sensitive data such as credit card details.

    In the event that your personal information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, Chilewich will notify you of the breach by email, fax or U.S. mail. Chilewich will give you notice promptly, consistent with the reasonable needs of law enforcement or Chilewich to determine the scope of the breach and to investigate and restore the integrity of the data system.

    6. Links

    This Website may include links to websites that are operated by other parties over which we have no control. Once you leave the Chilewich Website, our privacy policy will not apply. Please review the privacy policies of such third-party website operators to understand how they will collect, use and disclose your personal information.

    7. Children

    We do not sell products for purchase by children. If you are under the age of thirteen, you may use our service only with the involvement and approval of a parent or guardian.

    8. Subscription Policy

    If you would prefer to no longer receive our emails, or if you are receiving more than one copy, you can unsubscribe to the emails by clicking on the link on the email sent to you. You can also email customerservice@chilewich.com or call 888-851-7130 (Mon.-Fri. 8:30am-5pm EST).

    Note that some non-marketing communications are not subject to general opt-out, such as communications related to your user account for this Website, transactions with Chilewich and product and service updates.

    9. Your California privacy rights. Under California Civil Code Section 1798.83 (also known as S.B. 27), if you are a California resident and your business relationship with Chilewich is primarily for personal, family or household purposes, you may request certain data regarding Chilewich’s disclosure, if any, of personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please send an e-mail message to info@chilewich.com with “Request for California Privacy Information” in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide you, by email, a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties’ names and addresses. Please note that not all personal information sharing is covered by S.B. 27’s requirements.

    10. Contact Us

    If you have any questions, comments or concerns about our privacy policy or any other part of our Website, please email customerservice@chilewich.com or call 888-851-7130 (Mon.-Fri. 8:30am-5pm EST)