Shipping Policy

We offer three shipping methods - UPS Standard, UPS Next Day Air and UPS Second Day Air. For orders to Canada, we only offer UPS Expedited shipping.

shipping_policy

STANDARD DELIVERY

Orders are usually processed and shipped within about 2 business days (business days include Monday-Friday, excluding holidays). In some cases, placemats, woven mats, utility mats and other merchandise may be shipped early, but other times it may be shipped later than anticipated, depending on the size of your order. Once the package is shipped, it should arrive within 2-6 business days. You will receive a confirmation email with the tracking number when your package has shipped.

FREE SHIPPING

For a limited time, we are offering free ground shipping on all orders on www.chilewich.com/store. To redeem your free ground shipping offer, please enter code DESIGN at checkout.

Free shipping does not apply to orders placed on the Wholesale, Contract, Interior Design or Restaurants & Hotels site. This offer cannot be applied to previous purchases and cannot be redeemed for cash. Additional charges apply if you select an expedited shipping option (2nd Day Air or Next Day) at checkout. Terms of offer are subject to change.

EXPEDITED DELIVERY

There are two options if you would like your items expedited to you. UPS Next Day Air will arrive one night after the item is shipped. UPS Second Day Air will take two days to arrive. Orders are usually processed and shipped within 3 business days (business days include Monday-Friday, excluding holidays). Please note that we aim to ship out all in-stock expedited orders on the same day the order is placed if received before 2pm.

GIFT BOXES

We can put most of our placemats and all our napkins and napkin rings into a gift box. You can select whether you want a gift box on the first page of the checkout screen. Read more about our Gift Boxes here.

480x500_giftpackaging_retouched

INTERNATIONAL SHIPPING

At this time we can only ship to Canada and the United States. Please look at our store locator to find a store near you. At this time the only option to ship to Canada is UPS Worldwide Expedited, which will cover brokerage fees and duty at the border. If you have any questions, please call 888-851-7130 (Monday - Friday 8:30am - 5:00pm EST).