| Shipping Method | Shipping Destination | Stocked Items | Order Placed | Order Delivered |
| FedEx Ground | All Contiguous US States | x | Monday - Friday by 2pm EST | 2-6 Business Days |
| UPS 2-Day Air | All Contiguous US States | x | Monday - Friday by 2pm EST | 2 Business Days |
| UPS Next Day Air | All Contiguous US States | x | Monday - Friday by 2pm EST | 1 Business Day |
Orders are processed and shipped within 1-2 business days. Once your package is shipped, it should arrive within 2-6 business days depending on your location. You will receive a confirmation email with the tracking number when your package ships from our warehouse.
We offer free ground shipping on outbound qualifying orders of $200 or more within the 48 contiguous states. To be eligible for free ground shipping within the continental USA, the product subtotal must be $200 after any promotion or discount is applied. Gift cards, packaging, any applicable taxes, and prior purchases do not qualify toward the minimum purchase requirement. Free shipping does not apply to orders placed on our Wholesale, Contract, Interior Design, or Restaurants & Hotels sites.
We currently offer two expedited delivery options: UPS Next Day Air and UPS Second Day Air. Orders placed on business days (Monday – Friday) before 2:00pm EST are processed and shipped on the same day. Expedited delivery orders placed over the weekend will ship on Monday. At this time, Saturday delivery is available only in select areas. Please call our customer service team at 888-851-7130 (Monday - Friday 8:30am - 5:00pm EST) to see if Saturday delivery is available in your area. Additional charges may apply. Although we can expedite shipping for custom products, they typically take 3-6 weeks to manufacture.
We can put most of our placemats and coasters into a gift box. You can select whether you want a gift box on the first page of the checkout screen. Read more about our Gift Boxes here. We cannot offer gift wrap for international customers at this time.
For information about our A+D shipping policies, please send an email to orders@chilewich.com.
For information about our F+B shipping policies, please send an email to fb@chilewich.com
For information about our Wholesale shipping policies, please send an email to wholesale@chilewich.com.
For information about our Transportation shipping policies, please send an email to csteele@chilewich.com
