Chilewich was born in 2000 out of designer Sandy Chilewich’s passion for reimagining overlooked materials and underused processes to transform the way people around the world set their tables. In designing textiles that are not only aesthetically pleasing but also durable, versatile, and easy to wipe clean, we offer products that address a key element of sustainability: longevity. Every Chilewich product is made to endure decades of daily use and to look good doing it, while conserving the resources required by machine washing and product replacement.

Sustainability is also the quest for better, and we’re committed to continuing to make choices that are better for people and the planet. From raw materials to finished goods, design to production, we recognize that this is an evolution that encompasses manufacturers, consumers, and policymakers in a complex interplay of economics, engineering, and chemistry.

If you are not completely satisfied with your purchase, we’ll take it back for a refund.

Please note: Custom orders, samples, and items marked "Final Sale" are not eligible for return or exchange.

U.S. Returns:

• To process your return, visit our Returns Portal. 
• Returns are accepted within 30 days of the item’s ship date. 
• Returns are subject to a return shipping fee.
• Items must be returned in unused condition, with all original labels and/or tags attached. Items not returned in as-new, unused condition may be refused.
• If returning a woven floor mat, please re-roll it with the woven (fabric) side facing out.
• If returning placemats, please lay them flat.
• Any oversized rugs that require a special shipping method will be charged a 15% return fee. To schedule an oversized rug return please reach out to customerservice@chilewich.com. 

Holiday Returns: All orders placed from November 21st, 2024 - December 31st, 2024 to have an extended return window through January 31st, 2025.

For all B2B returns, please reach out to Customer Service.