Returns & Refunds

At Chilewich, we want you to be completely satisfied with your placemats, tablemats, woven floormats, utility mats, trays and other products. If for whatever reason, you are not satisfied with your products, we will refund your money.

THE CHILEWICH ONLINE STORE RETURNS:
Returns will be accepted within 45 days from when the item is shipped.

All of the items we ship are inspected before they leave our warehouse. In the event that your shipment is damaged during transit, we must be informed as soon as you receive the merchandise. If you can, please take a picture of the defective or damaged merchandise and email it to returns@chilewich.com and follow the instructions below. If you cannot take a picture, please call customer service at 888-851-7130 8.30am – 5:00pm EST Monday through Friday.

If you decide that the product you receive is not what you had expected, we will refund your money if the item is returned to us in its original, unused condition. If we believe it is not in this state when we receive the merchandise, we can choose to not refund your money. NOTE: We do not accept returns of custom-size floor mats or placemats.

Please follow these steps if you would like to return an item:
1. Please circle the item(s) you wish to return on the return form on the bottom copy of your original packing slip.
2. Indicate the reason for return.
3. Detach the top part of the packing slip for your records and enclose the bottom part, noting the items and quantity you are returning.
4. Pack your items securely and attach the pre-printed return label found on your original packing slip.
5. We strongly recommend you insure and track your package as we will not refund your money if we do not receive the package. NOTE: Shipping fees are non-refundable.
6. The refund will appear on the card that you purchased the items with within 1 – 2 weeks.

If you have lost your return label, please address your box to:
Chilewich | Sultan LLC
1512 Highway 225 South
Chatsworth, GA 30705
Attn: chilewich.com return


THE CHILEWICH RETAIL STORE RETURNS:
Returns will be accepted within 30 days of purchase with original receipt. Returned products must be in unused condition, with original store tags and labels attached.

At this time, we will not accept returns for case refunds in excess of $350 at The Chilewich Retail Store.

Returns of purchases made at the Chilewich Online Store cannot be accepted at The Chilewich Retail Store at this point in time.