Where are Chilewich Contract products made?
The Chilewich design studio is located in New York City. All Chilewich Contract Division products are made in the USA.
What are Chilewich Contract products made from?
Chilewich contract division products are made from woven extruded vinyl yarns in the USA. For wall-to-wall flooring and custom floor mats these woven textiles are adhered to a soft, resilient polyurethane cushion. For tile flooring, they are adhered to either a vinyl tile backing system or to BioFelt®, an innovative PVC-free backing system.
s Chilewich "green"?
Chilewich has a commitment to improving our carbon footprint. To us, being green is not a marketing tool, but a pledge to change, that recognizes the complex interrelationships that allow our society to move forward, together.
As an example, Chilewich is making a significant environmental development by replacing the petroleum-based plasticizers in our yarns with phthalate-free, renewable vegetable compounds. Plasticizers have traditionally been made from petroleum-based compounds that are used to make PVC yarns soft. No more. We call these innovative new yarns and the fabrics made from them TerraStrand®.
TerraStrand®, the proprietary name for Chilewich yarns, is 100% phthalate-free and contains 25% renewable vegetable content. Every square yard of TerraStrand® saves .02 gallons of petroleum and .41 pounds of CO2 as compared to conventional woven vinyls. TerraStrand® will be used in over 90% of Chilewich woven products by the end of 2015.
For a full overview of Chilewich Green Information, please click here
What products are available in the Contract division?
The Contract division offers BioFelt® and vinyl backed W2W (broadloom) rolls, vinyl-backed and BioFelt®-backed tiles and planks, wall textiles, window coverings, upholstery, and woven vinyl custom floor mats.
The Chilewich website has a Wholesale department and a Contract department. Why are there different product colors in each department?
The products shown on the retail portion of the website are woven with a polyester core yarn. "Polycore" provides malleability suitable for tabletop items such as placemats and runners. We also use it for fabricating floor mats, which are geared for residential (light) use. The Contract portion of the website shows commercial products that are made with Fiberglass core yarn. The "FG" core makes the product more durable, and is the product of choice for commercial (heavy) traffic.
The colors are different, because inherent properties of the Polycore yarn and Fiberglass yarn hold and reflect color differently. The same vinyl coating may not look the same when applied over each type of yarn. Sandy Chilewich and her design team select the most appropriate color stories to be made for both Residential and Commercial use.
Do you keep floor mats in stock?
We do offer a selection of our woven vinyl floor mats in stock. You can view that selection in our Woven Floor Mats section in FLOOR
Can I use residential floor mats in my commercial space?
The residential use products are geared for light use. While you can use them in your commercial space, we would advise you select a mat that is suited for commercial, heavy use because they are manufactured with a Fiberglass core yarn that is more durable and can withstand heavy traffic.
Is commercial grade material more expensive than residential grade?
Both Chilewich's commercial and residential material is the same price. The only difference between them is the type of core yarn used to manufacture.
What is the difference between bound and unbound floor mats?
Custom mats can be fabricated without edge binding or with a unique to Chilewich self-bound edge, made by folding the face fabric over the edge of the mat and sewing to provide a clean, finished edge.
What is the lead time to produce custom floor mats?
The lead time for production on all custom mats is 3-4 weeks.
We normally produce on a first come, first serve basis. If you need a floor mat faster than the normal lead time, please inquire with customer service at the time you place your order. Please keep in mind that due to the complexity of the floor mat, product demand, and the timeframe in which you need it determines whether we can accommodate your request.
Can you make custom floor mats in circles, ovals and other shapes?
Yes, we can fabricate circles and ovals with diameters up to 18'. We do need a CAD file or template for ovals and other special shape requests. Custom shape requests are considered on a case-by-case basis.
Can I get unbound custom floor mats?
Yes, custom floor mats can be fabricated without self-binding to show a straight edge finish. Please note all our standard floor mat rugs come self-bound. We recommend that custom floor mats from the residential collection have a self-bound edge.
Why are all the residential grade standard size floor mats on your website self-bound?
The self-bound edge provides a sophisticated finish, and eliminates the need to trim any "fuzz."
Can I self-bind my commercial or residential floor mat?
Self-binding requires special tools. An experienced rug maker, who has worked with woven vinyl flooring, may be able to assist you. If you want a custom floor mat in a commercial or residential material, we would be more than happy to self-bind it for you.
Can I get a different binding on my mat?
We find that self-binding is the cleanest finish to our floor mats and is more aesthetically pleasing than any other binding. Therefore, we only self-bind our floor mats, or leave them with a straight-edge finish.
Can you self-bind circles, ovals and other shapes in floor mats?
We can self-bind circles and ovals with diameters between 6' – 16'. Requests for self-binding on special shapes are considered on a case-by-case basis.
How many colors can you use to make a custom floor mat?
Floor mats can be made in any color and style. Our customer service team will work with you to figure out what is feasible with the combination you are requesting.
What is the largest size Chilewich can produce in a custom floor mat?
The maximum size for a custom floor mat is 18' x 50', provided it is delivered within the Contiguous United States. Due to international shipping considerations, floor mats over 12' x 30' will be considered on a case-by-case basis for international markets.
How can I make my own custom mat?
Producing a custom mat is an exacting process that requires very specific tools. We recommend going through Chilewich or through an experienced rug maker in your area that has worked with woven vinyl before.
How is a custom floor mat price calculated?
The pricing is driven by the dimensions of the mat, the length of the seams (if any), degree of difficulty of fabrication, how much waste is generated, and the style chosen.
Why are there seams in my floor mat?
Chilewich fabric comes in 72" wide rolls. If the floor mat is wider than 6' in width, it requires using two mats and seaming them together. The seams always run parallel to the length and are in the middle of the mat unless there is a request to put it elsewhere. If a mat exceeds 12' in width, the two seams will be evenly spaced.
Are the seams visible?
Seams are visible, and they do contribute to the overall aesthetic of the product. Some seams are more visible than others due to the color and style.
How do I seam a mat together on-site?
Seaming a mat requires specific tools and a lot of precision. We recommend going through Chilewich or through an experienced rug maker in your area that has worked with woven vinyl before.
How do I get rid of the "fuzz" on the edge of my woven floor mat?
Over time, you may notice some white threads appearing on the side of your floor mat. This is a normal occurrence, inherent to the nature of woven vinyl. Simply trim these loose threads with a scissor. Trimming them will not damage the carpet or cause it to unravel.
Can I use the woven vinyl floor mats in a bathroom or kitchen?
Woven vinyl floor mats can be used in a bathroom or kitchen, but they are best suited to dry surfaces and should be air-dried if the backing gets wet. Do not leave floor mats on a moist surface for an extended period of time without air-drying. For more information about product maintenance click here
Can I use woven vinyl floor mats on floors with radiant heating systems?
Yes. Chilewich woven floor mats can withstand 85°F/30°C from radiant heating systems.
Who do you recommend for professional cleaning and maintenance?
Interior Preservation Inc. (IPI) is an approved maintenance provider. They have a nationwide network of service providers. Please contact Tony Doria at 800-820-0008 extension 109 for a local provider.