Shipping Policy

We are taking every action to ensure the safety of our customers and employees and continue to ship from our facility in Chatsworth, GA. Please read details below.

 

COVID-19 SHIPPING UPDATE

Order with confidence. The Chilewich factory is up and running, and we are shipping orders as usual via UPS. 

Expect timely delivery. UPS drivers continue to pick up and deliver, even in restricted areas.

Not home? UPS will attempt delivery to the shipping address provided for up to seven days. After that, the package will be returned to us, and the order will be refunded less any shipping charges.

Thank you for your support. As a small business, we are doing our best to remain fully operational at this unprecedented time. We appreciate your understanding as we navigate the coming weeks together.

Safety first. The CDC’s advice on protecting yourself from COVID-19 does not include advice on disinfecting packages. Its general advice stands: Wash your hands frequently, and avoid close contact with people. To be extra cautious, particularly if you are in a higher-risk group, you can dispose of outer packaging outside of your home and wash your hands immediately after handling. However, this is likely not necessary for most people’s handling of most cardboard packages.

 

STANDARD DELIVERY

Orders are usually processed and shipped within about 2 business days (business days include Monday-Friday, excluding holidays). In some cases, placemats, woven mats, utility mats and other merchandise may be shipped early, but other times it may be shipped later than anticipated, depending on the size of your order. Once the package is shipped, it should arrive within 2-6 business days. You will receive a confirmation email with the tracking number when your package has shipped.


FREE SHIPPING

We offer free ground shipping on outbound qualifying orders of $100 or more ONLY within the 48 contiguous U.S. states. Orders to Canada are shipped via UPS Worldwide Expedited which covers brokerage fees and border duties. To be eligible for free ground shipping, the order value must be $100 AFTER any promotion or discount is applied. Gift cards, packaging, taxes and prior purchases do not qualify toward the minimum purchase requirement. Free shipping does not apply to orders placed on the Wholesale, Contract, Interior Design or Restaurants & Hotels site.

 

EXPEDITED DELIVERY

We currently offer two expedited delivery options: UPS Next Day Air and UPS Second Day Air. Orders placed on business days (Monday – Friday) before 2:00pm EST are processed and shipped on the same day. Expedited delivery orders placed over the weekend will ship on Monday. At this time, Saturday delivery is available only in select areas. Please call our customer service team at 888-851-7130 (Monday - Friday 8:30am - 5:00pm EST) to see if Saturday delivery is available in your area. Additional charges may apply. Although we can expedite shipping for custom products, they typically take 3-6 weeks to manufacture.

 

INTERNATIONAL SHIPPING

At this time we can only ship to Canada and the United States. Please look at our store locator to find a store near you. At this time the only option to ship to Canada is UPS Worldwide Expedited, which will cover brokerage fees and duty at the border. If you have any questions, please call 888-851-7130 (Monday - Friday 8:30am - 5:00pm EST).

 

GIFT BOXES

We can put most of our placemats and all our napkins and napkin rings into a gift box. You can select whether you want a gift box on the first page of the checkout screen. Read more about our Gift Boxes here.

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