Shipping Policy

We are taking every action to ensure the safety of our customers and employees and continue to ship from our facility in Chatsworth, GA. Please read details below.

 

IN STOCK AND READY TO SHIP

Thanks to our commitment to American craftsmanship and a crack team of design-savvy elves, we’re all stocked up for the holiday season—and committed to ensuring your gifts arrive on time. To avoid any possible shipping delays, we encourage you to shop early. Questions? Comments? We're here to help. Drop us a line anytime at customerservice@chilewich.com.

STANDARD DELIVERY

Orders are processed and shipped within 1-2 business days. Please note that currently, our warehouse is only operational from Monday - Thursday. Orders placed on Friday or over the weekend, will not be processed until Monday. We appreciate your patience and are doing everything we can to get your orders out as fast as possible.

Once your package is shipped, it should arrive within 2-6 business days depending on your location. You will receive a confirmation email with the tracking number when your package ships from our warehouse.

FREE SHIPPING IN THE CONTINENTAL USA


We offer free ground shipping on outbound qualifying orders of $100 or more within the 48 contiguous states. To be eligible for free ground shipping within the continental USA, the order value must be $100 AFTER any promotion or discount is applied. Gift cards, packaging, any applicable taxes, and prior purchases do not qualify toward the minimum purchase requirement. Free shipping does not apply to orders placed on our Wholesale, Contract, Interior Design, or Restaurants & Hotels sites.

 

EXPEDITED DOMESTIC SHIPPING

We currently offer two expedited delivery options: UPS Next Day Air and UPS Second Day Air. Orders placed on business days (Monday – Friday) before 2:00pm EST are processed and shipped on the same day. Expedited delivery orders placed over the weekend will ship on Monday. At this time, Saturday delivery is available only in select areas. Please call our customer service team at 888-851-7130 (Monday - Friday 8:30am - 5:00pm EST) to see if Saturday delivery is available in your area. Additional charges may apply. Although we can expedite shipping for custom products, they typically take 3-6 weeks to manufacture.

 

GIFT BOXES

We can put most of our placemats and coasters into a gift box. You can select whether you want a gift box on the first page of the checkout screen. Read more about our Gift Boxes here. We cannot offer gift wrap for international customers at this time. 

INTERNATIONAL SHIPPING

We are now shipping internationally to all countries listed on our international page. We're working hard to get your order packed quickly. It usually takes about one to two business days for us to pack up and ship out your order. Orders placed on Friday or over the weekend, will not be processed until Monday.

We offer both DHL Express and DHL eCommerce shipping options at checkout. DHL Express is available on all international orders. DHL eCommerce is only available on orders under $150 USD. Shipping costs vary by country and pricing will be provided at checkout. If your item is on backorder, your package will be held in our warehouse until we can ship your complete order and all items are in stock. 

You can expect your DHL Express package to arrive 3-7 business days after your order is placed. 

You can expext your DHL eCommerce package to arrive 6-12 business days after your order is placed. 

 

FREE SHIPPING TO CANADA VIA DHL EXPRESS

We are pleased to offer free DHL Express shipping to Canada on qualifying orders of CAD $125 or more, not including any applicable brokerage fees and border duties. To be eligible for free DHL Express shipping to Canada, your order must total CAD $125 or more after any promotion or discount is applied. Gift cards, packaging, taxes, duties, and prior purchases do not qualify toward the minimum purchase requirement. This offer does not apply to orders placed on our Wholesale, Contract, Interior Design, or Restaurants & Hotels sites.

 

FREE SHIPPING TO THE EUROPEAN UNION AND UNITED KINGDOM VIA DHL EXPRESS

We are pleased to offer free DHL Express shipping to all countries in the European Union and the United Kingdom on qualifying orders of $150 EUR or more, not including any applicable brokerage fees and border duties. The promotion is valid until December 31st, 2021. To be eligible for this free DHL Express shipping promotion, your order must total $150 EUR or more after any promotion or discount is applied. Gift cards, packaging, taxes, duties, and prior purchases do not qualify toward the minimum purchase requirement. This offer does not apply to orders placed on our Wholesale, Contract, Interior Design, or Restaurants & Hotels sites.

 

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